Delete your account & data

Option 1 — Delete in the app (fastest)

1. Open the Krissy Banx app and sign in to the guardian area.
2. Go to Guardian Settings → Privacy & Data.
3. Tap Delete Account & Data.
4. Confirm with your guardian PIN.
5. You'll get an on-screen and email confirmation once deletion is scheduled.

You can also delete an individual child profile without removing the whole household account from the same screen.

Option 2 — Request deletion by email or form

Prefer us to handle it? Email Krissybanxsc@gmail.com from the email on file, or submit the form below. We'll verify you control the account before deleting anything.

Account email (guardian/school on file)

Child profile name(s) to delete (optional)

Anything we should know? (optional)

Request deletion

What gets deleted

• The child's profile, display name/nickname, avatar, and PIN.
• Savings goals, points, badges, lesson/trivia results, and reflections.
• Guardian account details, unless you ask us to keep the guardian account active for another child.
• Push tokens and in-app activity history.

What we may briefly retain

We may keep limited records where required by law (for example, order/transaction records for accounting, or a record that a deletion request was made and honored). These are minimized and are not used for any other purpose.

How long it takes

We complete verified deletion requests within 30 days. In most cases it's much faster. You'll receive a confirmation when it's done.

For schools

Student data in Classroom Mode is automatically deleted at the end of the term. Schools can also request earlier deletion for a class or individual student by emailing Krissybanxsc@gmail.com.

Need help?

Visit our support page or contact us and we'll walk you through it.