You can remove a Krissy Banx account and all associated personal information at any time. Here's how.
Parents & guardians are in control. Because Krissy Banx accounts for children are managed by a grown-up, deletion of the account is done by the parent, guardian, or school that owns it. A child can request deletion from their own settings, and their guardian confirms it. This page is the canonical, public explanation of how to delete a Krissy Banx account and its data.
To remove a single child while keeping your guardian account, go to Guardian Settings → Privacy & data (COPPA), choose Delete [child]'s data, and type DELETE to confirm. That child's profile and data are erased immediately.
In the kid app, a child can go to Settings → Delete my data → Request data deletion. This notifies their guardian to confirm — for the child's safety under COPPA, nothing is deleted until the grown-up approves it.
Prefer us to handle it? Email Krissybanxsc@gmail.com from the email on file, or submit the form below. We'll verify you control the account before deleting anything.
We may keep limited records where required by law or for legitimate business needs — for example, shop order and transaction records kept for accounting and tax purposes (these live with our payment processor, Stripe, and in our order history), or a minimal record that a deletion request was made and honored. These records are minimized, kept only as long as the law requires, and are not used for any other purpose.
In-app deletions (Options 1 and 2) happen immediately. Email or form requests, and child-initiated requests awaiting guardian confirmation, are completed within 30 days of verification — usually much sooner. You'll receive a confirmation when it's done.
Student data in Classroom Mode is automatically deleted at the end of the term. Schools can also request earlier deletion for a class or individual student by emailing Krissybanxsc@gmail.com.
Visit our support page or contact us and we'll walk you through it.