Help & support

We're here to help

Answers to common questions for parents, guardians, teachers, and young savers.

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Email support

Reach our team at Krissybanxsc@gmail.com. We reply within 2 business days.

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Privacy & data

Privacy questions or requests? Email Krissybanxsc@gmail.com or visit Delete Account.

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Schools

Workshop and Classroom Mode help: Krissybanxsc@gmail.com.

FAQ

Frequently asked questions

The Krissy Banx app makes saving fun and rewarding โ€” track your progress, unlock achievements, play money trivia for real prizes, and link your savings cube with your keepsake NFC/QR card. Join the Savings Club to take part.

Yes. We're built around children's privacy. We follow COPPA, require verifiable parental consent before a child uses the app, show no ads, never sell data, and keep social features limited (reaction-only, no open chat or public usernames). Read our Privacy Policy for details.

Setup starts with a grown-up's email. We send a verification link (valid 24 hours) to confirm an adult controls the account. No personal information is collected from the child until consent is complete. You can withdraw consent any time.

No. Points and in-app savings figures are educational tracking tools with no cash value, and Krissy Banx never holds your money. Real savings stay with your family โ€” in a physical cube and, later, a real account at a partner bank.

Save real money in a physical cube, then pair it with an NFC or QR club card. Tap or scan to link the cube to your child's digital vault in the app, so deposits sync and milestones get celebrated automatically.

It's a guided handoff to a partner financial institution when your child is ready to graduate from cubes to a real account. Krissy Banx is not a bank; the account is opened with and governed by the partner.

You can delete in-app under Guardian Settings โ†’ Privacy & Data, or use our Delete Account page. Verified requests are completed within 30 days.

Absolutely. We offer FERPA-aware workshops and a Classroom Mode with aggregate-only dashboards. See Events or email Krissybanxsc@gmail.com.

Email Krissybanxsc@gmail.com with your order details and we'll help with shipping, returns, or exchanges.

Still need a hand?

Send us a note and our team will get back to you within two business days.

Contact support